Privacy Policy

This privacy notice aims to inform you about how we collect and process any information that we collectfrom you, or that you provide to us. It covers information that could identify you (“personal information”)and information that could not. In the context of the law and this notice, “process” means collect, store,transfer, use or otherwise act on information. It tells you about your privacy rights and how the lawprotects you.

We are committed to protecting your privacy and the confidentiality of your personal information. Ourpolicy is not just an exercise in complying with the law, but a continuation of our respect for you and yourpersonal information.

We undertake to preserve the confidentiality of all information you provide to us, and hope that youreciprocate.

Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General DataProtection Regulation (GDPR).

Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

Data we process

We may collect, use, store and transfer different kinds of personal data about you. We have collated these into groups as follows:

Your identity includes information such as first name, last name, title, and other identifiers that you may have provided at some time.

Your contact information includes information such as delivery address, email address, telephone numbers and any other information you have given to us for the purpose of communication or meeting.

Technical data includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

Marketing data includes receiving marketing from us.

We may aggregate anonymous data such as statistical or demographic data for any purpose. Anonymous data is data that does not identify you as an individual. Aggregated data may be derived from your personal data but is not considered personal information in law because it does not reveal your identity.

For example, we may aggregate profile data to assess interest in a product or service.

However, if we combine or connect aggregated data with your personal information so that it can identify you in any way, we treat the combined data as personal information and it will be used in accordance with this privacy notice.

We may use it in order to:

• Verify your identity for security purposes


• Sell products to you


• Provide you with our services


• Provide you with suggestions and advice on products, services and how to obtain the most from using our website


• We process for the purposes of legitimate interests


• Where we process your information on this basis, we do after having given careful consideration to whether the same objective could be achieved through other means whether processing (or not processing) might cause you harm whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so. For example, we may process your data on this basis for the purposes of: record-keeping for the proper and necessary administration of our business responding to unsolicited communication from you to which we believe you would expect a response protecting and asserting the legal rights of any party insuring against or obtaining professional advice that is required to manage business risk protecting your interests where we believe we have a duty to do so.

Information we process because we have a legal obligation Sometimes, we must process your information in order to comply with a statutory obligation. For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

• This may include your personal information.


• Specific uses of information you provide to us


• Information provided on the understanding that it will be shared with a third party

Job application and employment

If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date.

If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.

Communicating with us

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our business.

Complaining

When we receive a complaint, we record all the information you have given to us.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

Use of information we collect through automated systems when you visit our website

Cookies

Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be

able to use all the functionality of our website.

We use cookies in the following ways:

• To track how you use our website to record whether you have seen specific messages we display on our website to keep you signed in our site


• To record the conversation thread during a live chat with our support team


• Personal identifiers from your browsing activity


• Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you. If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.

Our use of re-marketing

Re-marketing involves placing a cookie on your computer when you browse our website in order to be

able to serve to you an advert for our products or services when you visit some other website.

We may use a third party to provide us with re-marketing services from time to time. If so, then if you

have consented to our use of cookies, you may see advertisements for our products and services on other websites.

Removal of your information

If you wish us to remove personally identifiable information from our website, you should contact us to make your request.

This may limit the service we can provide to you.

Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

Review of this Privacy Policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our Privacy Policy, please contact us.